Articles on: Shipping

Where is my order?

We've got your back and we're committed to keeping you in the loop, no matter where you choose to check for updates!

Online Account

The easiest way to track your order status and stay in the know at any time is to log into your account and hit up your Orders page. Your order's status will be right there, waiting for you to check it out.


Once we've shipped your fireworks, you'll get an email blast letting you know that your order is en route to you! Just give that email a click and you'll find a tracking link to keep tabs on your order's shipping status.


If you're feeling adventurous and want to manually track your order, head over to our order tracking page. It's your go-to spot for all the tracking goodness.

Keep in mind, there might be a slight delay between when you receive the tracking link and when your order's shipping status pops up on our website. Sometimes it can take up to 24 hours. But don't worry, we've got everything under control!

What does my order status mean?

Our awesome order fulfillment system auto-magically receives the status of your order from the shipping company that is handling your order! Here are our standard order statuses statuses:

Your order's tracking details are not yet available.
Don't freak out! This only means that we are waiting for the shipping company to send us your tracking number. When we get it, our system will automatically send you an email with tracking deets inside.

Your order is on its way to you!
Track it using any of the means mentioned above.

Get excited!
Your order has arrived at your local delivery point (either your home, business, or a Fireworks Pickup Spot™) and is about to be delivered.

Boom! Your order was delivered!
If your order was shipped to your home or business,
If your order was shipped to a Fireworks Pickup Spot™, keep an eye out for an email with their contact info so you can schedule a pickup appointment.

The shipping company tried to deliver your order but failed for some reason.
Get in touch with us!

Your order might have been sent back to us, damaged, or lost.
Get in touch with us!

This means your order was delivered a while back and we have not received any tracking details for a while.
Time to place another order!

Updated on: 03/21/2024

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