Where can I get support?
Need some support, bro? We got you covered!
Read the user manual, yo!
Looking for answers? We've got just the thing for you. It's the user manual, my friend! It's packed with answers to all your questions.
Contact the pros
When it comes to RadBox, FireFly is the one who powers it and created the dope FireFly app. If you're facing any problems with your unit or need some troubleshooting assistance, reach out to them like a pro:
- Email FireFly: support@shootfirefly.com
- Call FireFly: (302) 440-4780
They'll hook you up with the guidance you need. Don't hesitate to hit them up, man. They've got your back!
Contact Red Apple Fireworks customer service
Call Red Apple Fireworks at 702-766-7070 for customer service, product restocking, or store-associate assistance. To speak with a person, ask for a human representative and, if prompted, briefly explain the reason for your call so it can be routed to the right team. For online support, use website chat or email yo@redapplefireworks.com. Chat is the fastest option and receives priority support; email and phone messages are checked regularly. If no representative is available, leave a message requesting a callback.
For location-specific help, you can also visit the store in person. Store associates can check current availability for an exact item.
Updated on: 09/30/2026
Thank you!