Will my order ever have substitutions applied to it?

We understand how disappointing it is when an item you ordered becomes unavailable. While we work hard to keep inventory accurate, high demand during peak periods can occasionally cause stock to sell out during order fulfillment.

If an item in your order becomes unavailable before it ships or is prepared for pickup, our team will reach out directly with options to resolve it quickly.

Option 1: Select a Replacement Item 🎆

You can tell us which alternative item you would like instead, or ask us to recommend a similar product. Reply to the out-of-stock notification with the replacement item name and requested quantity. You may choose from the suggested alternatives or request another similar item. Replacement items may be of equal or greater value or performance:

• Price Difference: If your selected replacement costs more than the unavailable item, an invoice will be sent for the remaining balance. If it costs less, ask the team whether the difference can be issued as Red Apple Cash; this was offered as an option in some order conversations, but the handling may vary.
• Availability: Replacement choices are subject to current inventory. If a requested replacement is also unavailable, you can choose another alternative.
• Fulfillment Priority: Shipping your order out quickly is our top priority, especially during peak seasons. If we contact you regarding a substitution and do not hear back within 24 hours, our team may exercise discretion to select a substitution of equal or greater value on your behalf so your shipment isn't delayed.

Option 2: Receive a Refund for the Out-of-Stock Item 💳

If you prefer not to substitute the out-of-stock item, you can request a refund for its full value. In some out-of-stock notices, Red Apple Cash (store credit) may be offered instead of a refund; it can be used toward a future purchase, and the notice may include a bonus credit. The options offered for your order can vary. Refund requests—including changing the refund destination—must go through the claim request form. Include your order number and state that you want a refund for the unavailable item.

Available refund methods are:

• Red Apple Cash (store credit): 100% of the refund value, available immediately after processing with no processing or bank fees. It is added to your Red Apple account—not sent as a gift card by email—and can be used online at checkout or in-store by providing your account details to the cashier. For pickup orders, you can use it in-store when collecting the rest of your order. Red Apple Cash expires after six months.
• Original payment method: Returned to your card or payment account, typically within 5–10 business days, with a 3% transaction fee deducted.

Store-credit requests are reviewed within 24–48 hours. The team will review the order and confirm what is possible.

⚠️ Important Details to Keep in Mind

• Timely Responses: Please respond to our notification as soon as possible within the requested window so we can finalize and dispatch your order without delay.
• Promotion & Special Eligibility: If you choose store credit instead of a replacement, please note that your revised order total must still meet any minimum subtotal requirements needed to qualify for specific order discounts, free shipping tiers, or product specials.

Updated on: 10/09/2026