What if an item in my order doesn't perform to my satisfaction?
If you encounter a firework that doesn't perform as expected, we've got your back with our Performance Satisfaction Guarantee as part of our company's Happiness Guarantee. We might be able to credit you for the amount of that firework.
To make a claim under our Performance Satisfaction Guarantee, just hit this link and have the following info ready to submit:
Your online order number or a pic of your instore receipt
Let us know which firework didn't live up to expectations
Give us the lowdown on how it failed to function
Show us some high-quality pics and/or videos of the firework not doing its thing
Once we check out your request and confirm the issue, we might hook you up with Red Apple Cash in the amount of the product you weren't satisfied with. We want to make sure you're satisfied and keep the sparks flying!
To make a claim under our Performance Satisfaction Guarantee, just hit this link and have the following info ready to submit:
Your online order number or a pic of your instore receipt
Let us know which firework didn't live up to expectations
Give us the lowdown on how it failed to function
Show us some high-quality pics and/or videos of the firework not doing its thing
Once we check out your request and confirm the issue, we might hook you up with Red Apple Cash in the amount of the product you weren't satisfied with. We want to make sure you're satisfied and keep the sparks flying!
Updated on: 05/26/2024
Thank you!