Articles on: Order Adjustments

What if an item in my order doesn't perform to my satisfaction?

If you encounter a firework that doesn't perform as expected, we've got your back with our Happiness Guarantee. We might be able to credit you for the amount of that firework.

To make a Creditable Product Claim, hit us up with:
Your online order number or a pic of your instore receipt
Let us know which firework didn't live up to expectations
Give us the lowdown on how it failed to function
Show us some high-quality pics and/or videos of the firework not doing its thing

Once we check out your request and confirm the issue, we'll hook you up with store credit or a sweet coupon code. We want to make sure you're satisfied and keep the sparks flying.

Updated on: 02/24/2024

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