What if an item in my order doesn't perform to my satisfaction?
If you encounter a firework that doesn't perform as expected, we've got your back with our Happiness Guarantee. We might be able to credit you for the amount of that firework.
To make a Creditable Product Claim, hit us up with:
Your online order number or a pic of your instore receipt
Let us know which firework didn't live up to expectations
Give us the lowdown on how it failed to function
Show us some high-quality pics and/or videos of the firework not doing its thing
Once we check out your request and confirm the issue, we'll hook you up with store credit or a sweet coupon code. We want to make sure you're satisfied and keep the sparks flying.
To make a Creditable Product Claim, hit us up with:
Your online order number or a pic of your instore receipt
Let us know which firework didn't live up to expectations
Give us the lowdown on how it failed to function
Show us some high-quality pics and/or videos of the firework not doing its thing
Once we check out your request and confirm the issue, we'll hook you up with store credit or a sweet coupon code. We want to make sure you're satisfied and keep the sparks flying.
Updated on: 02/24/2024
Thank you!