Can I change or cancel my order?

We gotta keep it 💯 with you, fam: once your order is in motion, changes can get tricky. But don’t worry—we’ve got options, depending on where your order’s at in the process.

📦 If Your Shipping Order Hasn’t Shipped Yet

Need to make a change? Here's how it works:

• We’ll have to cancel your current order and hook you up with store credit so you can place a new one with all the right stuff. Store credit is issued within the next 24hrs.
• If your order is already deep in the fulfillment game, a 25% restocking fee might kick in to cover the work we’ve already put in.
• If you request a refund to the original payment method instead of store credit, it typically takes 5–10 business days to appear and a 3% transaction fee will be deducted.

🚚 If Your Shipping Order Already Shipped

This one’s a bit tougher. If your order's already on the move:

• You'll be on the hook for shipping charges both ways,
• A 25% restocking fee, and
• The cost of returning the items.

Yeah, we know—it’s a buzzkill. But we’ll still help however we can.

🔄 Want to Combine Orders?

We can’t combine shipping orders after they’re placed. If you wanna bundle 'em up, you’ll need to cancel and re-place them as one order. Refunds come as store credit so you’re ready to roll again fast.
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🏬 Instore Pickup Orders

🔧 Need to Update Your Pickup Details?

You’ve got 48 hours after placing your order to request an update to your pickup appointment. This includes changing the pickup time; submit your request through the claim request form as soon as possible. To authorize someone else to collect the order, reply to the order email with the required identity, payment, and written-permission details described in Can someone else pick up my order instore?.

🚚 Wanna Switch to Shipping?

Changed your mind and want it shipped instead? Hit us up within 24 hours of placing your order. Once you confirm, we’ll send an invoice for the shipping cost and upgrade your order.

⏰ Missed Your Pickup?

Didn’t show up and didn’t let us know? If it’s been 72 hours since your pickup time, we’ll cancel your order and drop the refund into your account as Red Apple Cash (store credit)—so it’s still ready when you are.

🔁 Membership Renewal Refunds or Cancellations

If your membership renewed unintentionally, submit a request through the claim form. Include your order number and explain that the renewal was unintended; if reminder emails went to your junk folder, include that detail as well. The team will review the request.

If approved, choose one refund option:

• Red Apple Cash (store credit): Full refund amount, available immediately once processed. Store credit remains valid for 6 months from the date it is issued.
• Original payment method: Returned within 5–10 business days, with a 3% transaction fee applied.

For a membership cancellation and refund, processing may take 24–72 hours.

Ready to request a change or cancellation?

Click here to file a request.

We'll review your order status and let you know what’s possible. No promises—but we’ll do our best to help!

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Updated on: 08/25/2026