Can I change or cancel my order?

We gotta keep it 💯 with you, fam: once your order is in motion, changes can get tricky. But don’t worry—we’ve got options, depending on where your order’s at in the process.

📦 If Your Shipping Order Hasn’t Shipped Yet

Need to add items or make another change? Submit a request through the claim request form. Include your order number and explain the change you’re requesting. The team will review the order and determine whether the requested change is still possible. Changes to an order that is already packed or in fulfillment may require it to be pulled back into processing and can delay shipment. For shipping or delivery changes, the team will confirm whether the request can be accommodated.

• Additional items cannot be added directly to an order after it is placed. The usual option is to cancel your current order and place a new one with everything you want. If it has not shipped, the refund is issued as store credit so you can place a new order. If the order is already in fulfillment, a 25% restocking fee might kick in to cover the work we’ve already put in.
• If your order is already deep in the fulfillment game, a 25% restocking fee might kick in to cover the work we’ve already put in.
• Refund options after cancellation include Red Apple Cash (store credit) or a refund to the original payment method. Red Apple Cash provides 100% of the refund value once processed, with no processing or bank fees, and is ready to use on a future order. The team will confirm what is possible for your order.
• If you request a refund to the original payment method instead of store credit, it is returned to your credit or debit card and typically takes 5–10 business days to appear, depending on your financial institution. A 3% transaction fee will be deducted.
• Orders are normally picked and packed within 24–48 hours, with carrier pickup within 24–72 hours excluding weekends and holidays, followed by 5–10 business days in transit.

🚚 If Your Shipping Order Already Shipped

This one’s a bit tougher. If your order's already on the move:

• You'll be on the hook for shipping charges both ways,
• A 25% restocking fee, and
• The cost of returning the items.

Yeah, we know—it’s a buzzkill. But we’ll still help however we can.

🔄 Want to Combine Orders?

We can’t combine shipping orders after they’re placed. If you wanna bundle 'em up, you’ll need to cancel and re-place them as one order. Refunds come as store credit so you’re ready to roll again fast.
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🏬 Instore Pickup Orders

🔧 Need to Update Your Pickup Details?

You’ve got 48 hours after placing your order to request an update to your pickup appointment. This includes changing the pickup time; submit your request through the claim request form as soon as possible. To authorize someone else to collect the order, reply to the order email with the required identity, payment, and written-permission details described in Can someone else pick up my order instore?.

🚚 Wanna Switch to Shipping?

Changed your mind and want it shipped instead? Hit us up within 24 hours of placing your order. Once you confirm, we’ll send an invoice for the shipping cost and upgrade your order.

⏰ Missed Your Pickup?

Didn’t show up and didn’t let us know? If it’s been 72 hours since your pickup time, we’ll cancel your order and drop the refund into your account as **Red Apple Cash (store credit)**—so it’s still ready when you are.

🔁 Membership Renewal Refunds or Cancellations

To cancel your membership before it renews and avoid another charge, submit a request through the claim form before the renewal date. Include your order number and explain that you want the membership canceled. If the membership already renewed unintentionally, mention that in the request; if reminder emails went to your junk folder, include that detail as well. The team will review the request.

If approved, choose one refund option:

• Red Apple Cash (store credit): Full refund amount, available immediately once processed. Store credit remains valid for 6 months from the date it is issued.
• Original payment method: Returned within 5–10 business days, with a 3% transaction fee applied.

For a membership cancellation and refund, processing may take 24–72 hours. If membership benefits have already been used, the active membership transaction cannot be canceled. Upgrading or downgrading also does not automatically qualify for a credit or refund for the remaining membership term. After upgrading to a higher tier, you may be eligible for store credit for the previous membership fee by submitting the Claim Request Form; the claim is reviewed and credit is not automatic.

Ready to request a change or cancellation?

Click here to file a request.

We'll review your order status and let you know what’s possible. No promises—but we’ll do our best to help!

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Updated on: 10/26/2026