Can someone else pick up my order instore?

Absolutely! If you want someone else to handle the pickup for you, just give us a heads up in advance. We gotta make sure everything is legit, so we'll need to verify everyone's identities.

Here's the plan: Reply directly to the order email thread with the following details. Do not send the documents in a separate email; they must be attached to the order email thread so the order can be verified and approved:

• Your order number
• Photos of the front and back of your government-issued ID
• Photos of the front and back of the government-issued ID of the person picking up your order
• A photo of the payment card used for the purchase showing the last four digits, or a screenshot of the confirmation if you paid digitally
• A statement giving permission for this person to pick up your order

Oh, and one more thing: It's a smart move to forward your email receipt to your buddy. That way, they'll have all the deets and can breeze through the pickup process like a pro. We're all about making it quick and painless! Once you've submitted the required documents, wait for our team to review and approve them. Verification typically takes up to 1 business day. Once approved, you'll receive a pickup code that your buddy must present during pickup along with a valid government-issued ID. Expired IDs are not accepted. If the authorized pickup person has already been added to the order and the documents are attached, they only need to bring their valid ID.

So go ahead and set it up, communicate with us, and we'll make sure your order gets into the right hands. Teamwork makes the dream work, right? Let's make this pickup smooth as butter!

Updated on: 08/28/2026