We gotta keep it đŻ with you, fam: once your order is in motion, changes can get tricky. But donât worryâweâve got options, depending on where your orderâs at in the process.
đŚ If Your Shipping Order Hasnât Shipped Yet
Need to make a change? Here's how it works:
Weâll have to cancel your current order and hook you up with store credit so you can place a new one with all the right stuff.
If your order is already deep in the fulfillment game, a 25% restocking fee might kick in to cover the work weâve already put in.
đ If Your Shipping Order Already Shipped
This oneâs a bit tougher. If your order's already on the move:
You'll be on the hook for shipping charges both ways,
A 25% restocking fee, and
The cost of returning the items.
Yeah, we knowâitâs a buzzkill. But weâll still help however we can.
đ Want to Combine Orders?
We canât combine shipping orders after theyâre placed. If you wanna bundle 'em up, youâll need to cancel and re-place them as one order. Refunds come as store credit so youâre ready to roll again fast.
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đŹ Instore Pickup Orders
đ§ Need to Update Your Pickup Time?
Youâve got 48 hours after placing your order to update your pickup appointment. Just let us know ASAP and weâll get it sorted.
đ Wanna Switch to Shipping?
Changed your mind and want it shipped instead? Hit us up within 24 hours of placing your order. Once you confirm, weâll send an invoice for the shipping cost and upgrade your order.
â° Missed Your Pickup?
Didnât show up and didnât let us know? If itâs been 72 hours since your pickup time, weâll cancel your order and drop the refund into your account as Red Apple Cash (store credit)âso itâs still ready when you are.
Ready to request a change or cancellation?
We'll review your order status and let you know whatâs possible. No promisesâbut weâll do our best to help!
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