We understand that it's disappointing when an item you wanted is out of stock, but fear not! We've got a solution to ensure your satisfaction. Here's what you need to know about substitutions:
✅ We've got your back with something even better 🙌
If you've placed an order and one or more items you selected are currently unavailable, we'll determine an appropriate substitution. But don't worry, we've got your back! We'll always provide you with a substitution of greater value or performance, ensuring that you're pleasantly surprised.
💬 We'll contact you if we can, but shipping your order out ASAP is our priority 🚚
- We might not contact you regarding substitution options in the interest of shipping out your order as soon as possible, especially during the holiday rush.
- If we do contact you but we don't hear back from you before it's time to ship your order, we will exercise our discretion to make the substitution(s) on your behalf.
- If we do contact you and you decide not to substitute the out of stock item, no problem! We can offer a refund for the out-of-stock item or items instead. Just keep in mind that you will need to meet minimum order value requirements to continue to receive discounts or specials.
Our goal is to ensure you have a delightful fireworks experience, even if it means making a substitution. So, rest assured that if an item is temporarily out of stock, we'll find the perfect alternative, always aiming to exceed your expectations.