What if I miss or do not accept my Home Delivery order or Terminal Pick Up order?

If you are not available at the scheduled delivery time, or if you refuse to accept the delivery for any reason (filing a claim for lost and/or damaged items does not prevent you from accepting a delivery; see how to file a claim on your Bill of Lading), then you are responsible for any and all fees incurred as a result of the shipment being returned to the shipping company’s terminal and/or the Red Apple®🍎 warehouse. A restocking fee of up to 25% of the gross value of your order along with the shipping charges it will be to return your shipment may also be included.

For instance, if you place an order for $1,000 of fireworks (pre-shipping cost) and decline to accept delivery for any reason, you may be charged a minimum of $250 to return your shipment and restock the items in the Red Apple®🍎 warehouse. This does exclude the shipping fee that may be charged as well.

So, please DO NOT reject your shipment or miss your delivery/ pick up  appointment! 😊

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