After checking your delivery thoroughly and determining that there are items lost or damaged, you’ll need to clearly write the number of damaged or lost cartons on your Bill of Lading (BOL) that accompanies every shipment.
This must be done before you sign for anything!
Once you’ve established everything lost or damaged from your order, sign the BOL and obtain a copy from the driver.
Within 3 days of the date of delivery, you must send us a high-quality picture of the notated BOL to firstname.lastname@example.org.
If there are any items that were damaged on your order, you must also send us high-quality pictures and/or videos of each of the damaged goods, as well.