Where is my order?
We've got your back and we're committed to keeping you in the loop, no matter where you choose to check for updates!
The easiest way to track your order status and stay in the know at any time is to log into your account and hit up your Orders page. Your order's status will be ri...
What states do you ship to?
Can you ship to me?
Yes! We can legally ship fireworks almost anywhere in the United States according to federal law.
However, some local laws (state, county, city, etc.) may over-regulate your ability to ship, store, possess, or otherwise use fireworks in your area. It is your responsibility t...
What shipping methods do you offer?
🚚 Stash House™ Shipping
Stash House shipping costs less for you and is our most popular shipping option. Just enter your own shipping address at checkout, select Stash House as your Shipping Method, and we'll ship your order to a Stash House closest to your address. If your shipping address is i...
What is a Stash House™?
🚚 Stash House™ Shipping
A Stash House is a shipping terminal in your area that we've partnered with to receive our customers' orders.
Check out our hundreds of Stash Houses across the USA!
Stash House shipping costs less for you and is our most popular shipping option. Just enter your own ship...
What is home shipping?
🏡 Home Shipping
Super-convenient! We use our network of shipping companies to deliver your order right to your home! The shipping company will contact you to schedule your delivery appointment, usually within a delivery time window. This option is best if you want the convenience of home deliver...
Which Stash House will you ship my order to?
Just enter your own shipping address at checkout, select Stash House Shipping, select Stash House as your Shipping Method, and we'll handle the rest. If your shipping address is in a state that we don't ship to, just enter your desired Stash House address from our Locations page, select Stash Hou...
When's my order gonna ship, yo?
Yo, if you're wondering when your order is gonna hit the road, peep our Shipping Specials & Info page for the latest deets on transit times and shipping cutoffs.
At the Red Apple Warehouse
We're all about that hustle! We're usually on top of our game and have all orders ready to roll within...
Can you guarantee my order delivery date or time?
While we cannot guarantee specific delivery dates or times since we rely on 3rd party shipping companies, we can provide general guidelines to help you plan ahead. Typically, we recommend placing your order at least two weeks in advance of your event to ensure that it arrives on time. If you have...
What should I do when my order arrives?
Your fireworks have arrived! 🥳 Now what?
Inspect your order. Unwrap the pallet & check out your fireworks.
Make sure everything you ordered is there and in good condition.
Sign the paperwork and be sure to get your copy.
Have fun celebrating with the best booms in the business!
What if there...
What if items in my order get cosmetically damaged during shipping?
It's totally normal for your firework's outer box to take a bit of a beating during its journey to your doorstep. But guess what? As long as the goods inside aren't compromised, it's all good!
Now, here's the deal. We're not able to hook you up with a refund for mere cosmetic damage. Why? 'Cause...
What if my shipment has a damaged or missing item?
Yo, listen up, folks! Look, it's not something that happens often, but hey, the third-party shipping companies (TPSCs) we work with are not always so nice to every shipment they handle. So here's the game plan: Step 1, keep calm and don't freak out! Even though the TPSC is the responsible party o...
Whoa, dude! Why the heck is shipping so freaking expensive?
Okay, first up: it's not! Just hit the minimum order amount for our shipping specials, and you can get away with free or almost-free shipping! Check out our Shipping Specials & Info page to see what the current dealz are.
Now for the nitty-gritty: fireworks are like the ultimate troublemaker...