Can you ship fireworks to me?
Yes! We can legally ship fireworks almost anywhere in the United States. Of course, your local regulations may prohibit your ability to ship, store, possess, or otherwise use fireworks in your area, so make sure to check with your local authorities since we rely on you for this purpose.
Does Red Apple® guarantee delivery date or time?
There are many variables involved when shipping items of this nature, including the shipping companies themselves, the size of the order, the delivery address, and unforeseen acts that are out of our control, such as poor weather conditions or accidents.
We cannot guarantee a delivery date or ti...
Does Red Apple® ship all year?
Absolutely! You can order online 24/7, 365 days of the year!
How are shipping costs determined?
The cost of shipping varies order by order, as it is determined by:
The size and weight of your order
Your selected shipping method
Your delivery address
The warehouse from which you are ordering
The rates of the shipping companies with which Red Apple® works to give our customers the best shipp...
How do I get a shipping quotation?
We offer lots of shipping methods (https://help.redapplefireworks.com/kb/shipping/red-apple-fireworks-shipping-methods) to determine lowest possible shipping costs (https://help.redapplefireworks.com/kb/shipping/how-are-shipping-costs-determined) for you!
The best way to get a totally accurate s...
How do I make a claim for lost or damaged fireworks?
After checking your delivery thoroughly and determining that there are items lost or damaged, you’ll need to clearly write the number of damaged or lost cartons on your Bill of Lading (BOL) that accompanies every shipment.
This must be done before you sign for anything!
Once you’ve established ...
How do I track my order?
After we ship your fireworks, we will provide you with a link to track your order online. The information we provide includes: the Load ID, who the shipping carrier is, the current status of your order (e.g. picked up, in transit, delivered, etc.), the point of origin of your order, the last reco...
What if I do not accept delivery of my order when it comes or I miss the delivery of my order?
If an order is delivered to a residential or commercial address and you are not there at the scheduled delivery time or if you refuse to accept the delivery for any reason (filing a claim for lost and/or damaged items does not preclude you from accepting a delivery; see here how to file a claim o...
What if I select Commercial Shipping but I do not have a forklift or loading dock?
If your commercial address does not have a forklift or loading dock, you will need to purchase a lift gate for $25 or you may be subject to the shipping company's hand-unload fee at the time of delivery. If under these circumstances you do not choose to add a lift gate at the time of your purchas...
What if I select Commercial Shipping but my shipping address is residential?
When you select Commercial Shipping as your preferred method (see What shipping methods does Red Apple® offer? (https://help.redapplefireworks.com/kb/shipping/red-apple-fireworks-shipping-methods)), you are choosing to either have your order shipped to your commercial address or to the shipping t...
What if my shipping address is "limited access"?
Some shipping companies will charge an additional fee if your delivery location is considered "limited access". Limited Access locations include but are not limited to schools, universities, colleges, country clubs, farms, ranches, military bases, nuclear power plants, prisons and correctional fa...
What items can be shipped via ground shipping?
We can ship certain items via ground shipping including non-fireworks items and novelty items, such as:
Mortar tube racks
Smoke of all kinds (including smoke grenades)
What shipping methods does Red Apple® offer?
Red Apple® offers flat-rate shipping based on your location and the total dollar amount of your order. We recommend adding a minimum of $700 of product to your cart to ensure you get the best price on shipping. There is also an upper-limit to qualify for flat-rate shipping specials--please give u...
When will my order ship?
We start processing all orders as soon as we receive them. The amount of time between when an order is placed online at redapplefireworks.com and when the shipping company arrives at the Red Apple® warehouse to receive the order varies. Depending on when an order is placed, it could be on its way...
Will my shipped fireworks be confiscated?
All the shippers we deal with are licensed to do their job and it is totally legal for us to ship fireworks. However, fireworks regulations vary widely per locale so it is possible that you could lose your fireworks once they leave our fulfillment center if they enter an area where fireworks are ...