Although we cannot offer exchanges on any firework item, we can replace a non-firework item (t-shirt, backpack, water bottle, etc.) if the item is defective.
To request an exchange for a non-firework item, send an email to firstname.lastname@example.org with the following information:
Your personal information used to purchase the original item (full name, email address, phone number)
A list of the defective item(s)
A description of how each item is defective
High-quality pictures and/or videos of each defective item
We will review your claim and will either send you a replacement item or issue a credit to your account for the amount of the item.