Does Red Apple® offer exchanges?

Although we cannot offer exchanges on any firework item, we can replace a non-firework item (t-shirt, backpack, water bottle, etc.) if the item is defective.

To request an exchange for a non-firework item, send an email to with the following information:

Your personal information used to purchase the original item (full name, email address, phone number)

A list of the defective item(s)

A description of how each item is defective

High-quality pictures and/or videos of each defective item

We will review your claim and will either send you a replacement item or issue a credit to your account for the amount of the item.