Does Red Apple® offer exchanges?

Although we cannot offer exchanges on any firework item, we can replace a non-firework item (t-shirt, backpack, water bottle, etc.) if the item is defective.

To request an exchange for a non-firework item, send an email to with the following information:

  • Your personal information used to purchase the original item (full name, email address, phone number)
  • A list of the defective item(s)
  • A description of how each item is defective
  • High-quality pictures and/or videos of each defective item

We will review your claim and issue a credit to your account for the amount of the item.

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