Can I cancel my order?
Generally, you can cancel your order up to the point that the shipping carrier arrives at our fulfillment center.
You will be responsible for any and all expenses based on processing your order to that point.
If your order had already been picked and wrapped for pickup by the shipping company p...
Does Red Apple® offer exchanges?
Although we cannot offer exchanges on any firework item, we can replace a non-firework item (t-shirt, backpack, water bottle, etc.) if the item is defective.
To request an exchange for a non-firework item, send an email to firstname.lastname@example.org with the following information:
Your personal i...
Does Red Apple® offer refunds?
Generally, we do not offer refunds on any of our products. If you’re interested in filing a Creditable Product Claim for products that failed to perform as expected and/or intended, please read this article: Does Red Apple® Offer Returns?
Does Red Apple® offer returns?
Generally, we do not accept returns and in some cases are not able to accept returns due to the nature of our products.
However, if a firework fails to function as expected and/or intended by yourself or by Red Apple®, we may be able to credit you for the amount of the firework you purchased.
Is my firework damaged or is it cosmetic?
If your case, unit, or box has damage to the outside but the contents within are undamaged and the fireworks perform as expected, then your case, unit, or box is damaged only cosmetically. Red Apple Fireworks® does not offer refunds for fireworks that have cosmetic damage.
If you believe the out...
What if an item in my order does not perform to my satisfaction or fails to perform?
If a firework fails to function as expected and/or intended by yourself or by Red Apple®, we may be able to credit you for the amount of the firework you purchased.
To file for a Creditable Product Claim, simply follow this procedure:
Send an email to email@example.com with the following...