Typically, we don't offer returns or exchanges on our fireworks due to their nature. But don't worry, we're all about making sure our products meet both our high-quality standards and yours!
If you encounter a firework that doesn't perform as expected, we've got your back with our Happiness Guarantee. We might be able to credit you for the amount of that firework.
To request a Creditable Product Claim, hit us up with:
- Your online order number or a pic of your instore receipt
- Let us know which firework didn't live up to expectations
- Give us the lowdown on how it failed to function
- Show us some high-quality pics and/or videos of the firework not doing its thing
Once we check out your request and confirm the issue, we'll hook you up with store credit or a sweet coupon code. We want to make sure you're satisfied and keep the sparks flying.