What if an item in my order doesn't perform to my satisfaction?

Typically, we don't offer returns or exchanges on our fireworks due to their nature. But don't worry, we're all about making sure our products meet both our high-quality standards and yours!

If you encounter a firework that doesn't perform as expected, we've got your back with our Happiness Guarantee. We might be able to credit you for the amount of that firework.

To request a Creditable Product Claim, hit us up with:

  • Your online order number or a pic of your instore receipt
  • Let us know which firework didn't live up to expectations
  • Give us the lowdown on how it failed to function
  • Show us some high-quality pics and/or videos of the firework not doing its thing

Once we check out your request and confirm the issue, we'll hook you up with store credit or a sweet coupon code. We want to make sure you're satisfied and keep the sparks flying.

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