> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.redapplefireworks.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Where is my order? We've got your back and we're committed to keeping you in the loop, no matter where you choose to check for updates! ### Online Account The easiest way to track your order status and stay in the know at any time is to log into your account and hit up your Orders page. Your order's status will be right there, waiting for you to check it out. If the order has not shipped yet, the page may show **preparing items for shipping** or **partially fulfilled**. “Preparing items for shipping” means the warehouse is still picking, packing, quality-checking, and booking the shipment; “partially fulfilled” means some items have been processed, but tracking may not be available yet. ### Email Once we've shipped your fireworks, you'll get an email blast letting you know that your order is en route to you! Just give that email a click and you'll find a tracking link to keep tabs on your order's shipping status. ### Tracking For an in-store pickup order, go to our [order tracking page](https://www.redapplefireworks.com/apps/track) and enter your order number and the email address used at checkout. The page shows the current order status. Keep in mind, there might be a slight delay between when you receive the tracking link and when your order's status pops up on our website. Sometimes it can take up to 24 hours. For pickup orders, verification and fulfillment can also take up to 24 hours. We'll email you when the order is ready for pickup. If the email says **ready for pickup** but the tracking page says **hasn't been shipped yet**, trust the email for pickup readiness—the website status may be lagging behind. If your order shows PENDING or ORDERED, tracking details are not yet available. This usually means the carrier has not sent us the tracking number yet; you'll receive an email with the tracking link once it is available. ### Tracking freight shipments Freight shipments may be tracked through the carrier's freight tracking site rather than the regular parcel tracking site. For TForce Freight, use the [TForce tracking page](https://www.tforcefreight.com/ltl/apps/Tracking), select **Track a Pro**, and enter your tracking number. You can also call TForce Freight at **(800) 333-7400** to request tracking updates or schedule a pickup. Have your order number, tracking number, and full name ready. For FedEx Freight, use the [FedEx Freight tracking page](https://www.fedexfreight.com/fedextrack/) and call **1-866-393-4585** for shipment or delivery updates. Keep your phone available because the freight carrier may call to arrange a delivery appointment. If you have limited access or concerns about a semi-truck reaching your address, email team@redapplefireworks.com with the details so delivery can be coordinated with the driver. --- ### What does my order status mean? Our awesome order fulfillment system auto-magically receives the status of your order from the shipping company that is handling your order! Here are our standard order statuses statuses: **1. PENDING** Your order's tracking details are not yet available. * Don't freak out! This only means that we are waiting for the shipping company to send us your tracking number. When we get it, our system will automatically send you an email with tracking deets inside. **2. IN TRANSIT** Your order is on its way to you! * Track it using any of the means mentioned above. **3. OUT FOR DELIVERY** Get excited! * Your order has arrived at your local delivery point (either your home, business, or a Fireworks Pickup Spot™) and is about to be delivered. **4. DELIVERED** Boom! Your order was delivered! * If your order was shipped to your home or business, * If your order was shipped to a Fireworks Pickup Spot™, keep an eye out for an email with their contact info so you can schedule a pickup appointment. **5. FAILED ATTEMPT** The shipping company tried to deliver your order but failed for some reason. * Get in touch with us! **6. EXCEPTION** Your order might have been delayed, sent back to us, or possibly misplaced by the carrier. * Get in touch with us! **7. EXPIRED** This means your order was delivered a while back and we have not received any tracking details for a while. * Time to place another order!