> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.redapplefireworks.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is the return and exchange policy for merch?

Because all Red Apple® merch items are made-to-order just for you, all merch sales are final! We do not offer returns, refunds, or exchanges.

* *Arrived damaged or missing?* Don't worry, we’ve got your back! If your package goes missing or arrives damaged, please reach out to our Customer Experience Team within **7-14 days** of delivery so we can get it sorted for you! 🛠️💥